Our usual procedure is to identify the training needs and offer results oriented training programs which respond to the identified needs. 

The wealthiest businessmen listed in Forbes magazine cites being a
good listener at the top of their success strategies. The "Listening
Syustem" will give you the tools to build your own success plan as you
gain one of the most important attributes of any professional. Learn the
barriers that interfere with listening and develop awareness of how
attitudes affect the way people listen. You will examine how poor
listening habits are developed and learn the guidelines to empathetic
listening, and much more.

The critical component for positive working relationships is how
effectively people listen to each other. The focus of this seminar is to
build competencies in listening through self-awareness assessments that
help to understand your listening styles, identify the barriers used
that cause poor listening, become aware of the impact attitudes have on
how we listen, and the role the talker plays in effective
relationships. The course objectives include: understand the three
levels of listening and their impact on interpersonal communication,
clarify the critical component of non-verbal communication, understand
the difference between facts and assumptions, apply the empathetic
listening guidelines to enchance positive working relationships, the 7
step listening response system to effectively handle difficult people &
situations, and the I-rational approach to solve problems successfully.

Personal Mastery through the Power of Listening

Effective listening is the cornerstone of Personal Mastery. Without
effectively listening to self and others at level 1 people often miss
the opportunity to be aware of their beliefs that influence their
actions, behaviors, and feelings that cause them to be unsuccessful on
the job and in their personal lives. Instead people continually repeat
non-productive actions that lead to poor performance and failure. This
dynamic seminar includes learning how the power of listening will help
increase the ability to have positive interpersonal relationships.
People learn how to use a variety of mental models that examine their
patterns of thinking and beliefs. This results in their understanding
how beliefs influence open and closed systems of problem solving,
circles of causality, perceptions, expectations, and values.

The Importance of Effective Listening in Developing Teams

Imagine working with a work group that discounts your ideas and
feelings by not listening to you. How often have you experienced being
in a work group that listened to your concerns, encouraged you to share
your feelings or validated your ideas by clarifying what you meant or
wanted? Research shows that this kind of experience is atypical not the
norm. The before mentioned behaviors are critical components of
effective listening at level 1. The kind of listening that results in
communication that is understood by all parties.
This program focuses on developing competencies in level 1 listening
that can be applied in all areas of one's life. This is done trhough
skill building exercises, self-awareness assessments, understanding
how attitudes impact positive team functions, acquiring knowledge that
delves into the deeper meaning of listening, experiential learning
exercises, and action plans for on-the-job application for continuous
growth.

The focus of this seminar concerns professional day-to-day
interactions. The emphasis is on treating others with the respect they
deserve while maintaining and enhancing their self-esteem. Understanding
that this kind of behavior is imperative in building positive
relationships, creating effective teams, and communication with
integrity is critical for getting positive results. The overall goal of
this seminar is to assist people to resolve conflicts effectively, to
develop and grow professionally, to become better at their jobs, and
gain self-realization through self-awareness assessments.
The program learning is accomplished through mini-lecture, small and
large group discussions, problem solving on-the-job issues, skill
building practice sessions, and video analysis and discussion.

You can learn "The Building Blocks" to Assertive management....how to be
in control by talking straight. Learn stress reduction techniques, how
to deal with difficult people effectively, have a positive influence on
others, the art of giving constructive feedback, and how to handle
criticism. These techniques and others will enable you to be in charge
of your life. You will increase your ability to solve problems
creatively and learn how to avoid misunderstandings to reduce conflict.
Although this program has a lot of hands on material for the "newly"
appointed supervisor, it also has valuable skills and concepts for
seasoned managers and supervisors.

Would you like to be better at influencing others? Would being in charge
of your life help you feel better about yourself? Would increasing your
self-confidence to be more successful, be of interest to you? If you
answered "YES" to these questions, this seminar was made just for you!
This program was developed for people like yourself. People who want to
increase their potential, be successful, reduce the stress in their
lives, and gain respect from others by being able to handle all kinds of
interpersonal situations with ease. In this seminar you will learn the
tools that will help you to effectively take charge of your life.

Do you know the brain has the ability to store 10 new items every second
for a life time! Do you ever forget a person's name after they have just
been introduced to you? Not remembering often occurs because the
individual has a negative self-image of their ability to remember. You
will hear people say, "I can't remember names" or "I'll never be able to
remember all that!" This negation of self is a serious barrier to
remembering. It interferes with those actions that would assist a person
in better usage of their memory. People don't realize how vital being
interested in things, being aware of what is going on around them, and
the importance of effective listening is to the remembering
process...factors essential for concentration, retention, and recall.
Research suggests that the ability to remember is a skill - a skill that
has been sadly neglected in our traditional schooling. More than 80% of
all the information we receive through our five senses during our
lifetime is lost because we are unable to retrieve it. A good memory is
one the greatest assets that anyone can have.

The focus of this program is on developing the expertise of managers and
supervisors to handle effectively a wide range of people problems. The
program design is experiential, zeroing in on job related issues.

Overall objectives include: identifying the functions of a
supervisor/manager, the importance of listening in the communication
process, attitudes and their effect on relationships, problem solving
difficult situations, time management for improved effectiveness,
managing difficult people successfully, the keys to motivation, and
choosing leadership styles. You will learn the importance of
communication and listening in managing people, the 7 Step Assertive
Response System, rational approach for confronting emotional and
sensitive problems, time management techniques, and a rational problem
solving system.

Please call us for information about additional seminars. We welcome the opportunity to help you with your specific training needs.

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