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Complete Pre-Packaged Listening Program

Contact us for information.

Because each module contains a complete learning experience, your company can realize a return on your investment after the first three hours.

Module titles are:
" Understanding the Listening Process"
"Ways People Stop Themselves From Listening"
"Nonverbal Listening Approach"
"Avoiding Problems Through Empathetic Listening"
"Guidelines for Lessening Resistance"
" Positive Approach to Employee Motivation."

This package also includes customizing for your company's needs.
Length of time to complete: 1-2 days or six 3-hour sessions.

Self-Study Programs

Includes: Leader's guide, book, assessments, audio cassette album, video tapes and laminated prescription cards.

Managing Assertively - How to Improve Your People Skills
$399.95

Assertive Management is a program for those who want to manage themselves and others in the work environment. It focuses on methods that will enable you to turn difficult situations into opportunities that accelerate your professional effectiveness, and you can apply these skills in all facets of your life.

Includes: Leader's guide, book, assessments, videos and prescription cards.

On-Site Training Seminars and Workshops

Contact us for information.

To see the wide variety of seminars/workshops we offer,
be sure to visit our Seminars page.

(Free catalog available describing all our seminars.)

VIDEOS

In this video program you'll discover the basic principles and techniques needed to become an active listener and better communicator in both your business and personal life. You'll learn to handle the tough situations by  really understanding what has been said. You'll have the confidence   needed to solve the difficult problem and react without misunderstanding. The video will help you overcome the listening/language barriers that cause problems. You'll develop the skills necessary to become a level one listener (the best!) and an understanding communicator. This program comes with video, audiocassette, and the book, Listening: The Forgotten Skill.

A good memory is critical in any business. You can improve your memory. Let memory expert Madelyn Burley-Allen show you the basics of remembering with this video program, which comes with video, audiocassette, and book, The Basics to Improve Your Memory. This program provides the  basic "how-to's" for memory improvement. Never again face the embarrassing situation of forgetting the name or telephone number of  the important client, business contact or friend.

Why do some people climb the ladder to corporate success while others don't seem to be able to make it? This video is loaded with ideas that will help you manage smarter, get along with people better and recognize and apply those things that are vital to your professional growth. You'll learn how to promote yourself, how to become remembered by the right people, how to gain and use more power, and how to make yourself indispensable to your organization.

It has become a cliché: "It was just a failure to communicate..." that caused  the problem. Unfortunately, this is not just a trite saying, it is true. More problems are most likely caused by poor communication than by anything else. And these problems lead to lost revenue and unproductive time. Learn to persuade people to accept your ideas by understanding exactly what you are saying. This program will help you become a better speaker, listener, and writer.

How do you use your time? Could you make better use of it? In this program you'll learn the latest time-management techniques to help make you more effective both on and off the job. You'll learn to eliminate those unexpected interruptions and make meetings more productive. You'll be shown ways  to tackle the mound of paperwork on your desk and make it go away, plus tips on how to read and write more effectively to save yourself and others valuable time.

Have you ever called a company and had to ask the operator to repeat the name of the company one, two or even three times because the person answering the phone did not say it clearly, or said it so fast you had no chance of understanding! Have you ever been asked if you wanted to be  placed on hold, and before you could say, "NO,"  there you were on hold? Does voice mail make you long for a live human voice? It doesn't have to be this way, especially at your company or organization. The program comes complete with video, audio and book. This program is for everyone in your organization from the mail room to the office of the president.

This video comes with audiocassette and book to provide the basics  needed in any organization to help improve customer service. It is not a lot of theory. In fact, it is just the opposite, loaded with do-it-now skills that can be put to work immediately. Customer service comes from inside the individual. It comes from the desire to provide good service to everyone,  whether customer, co-worker, friend or relation. This teaches you to use the "three C's" for good customer service: Concern, Communication and Competence.

AUDIO TAPES

Title: Listening: The Forgotten Skill
Author: Madelyn Burley-Allen
Format: 6 CD/6 hours
Price: $29.98 (US)

A Proven Program for Turning Effective Listening Into a Powerful Business Tool!
Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions-millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you-professionally, socially, and personally. With her time-tested techniques, you'll learn how to:

• Eliminate distractions and improve your concentration on what is being said
• Locate key words, phrases, and ideas while listening
• Cut through your own listening biases
• Interpret body language clues
• Ask constructive, non-threatening questions that elicit real information
• Get others to listen to you
• Master a whole range of listening skills that you can use on the job and in your personal life

This dynamic 4 tape album empowers you to be successful in handling your interpersonal relationships in the following eight areas: *The Personal Power of Listening *Listening Strategies for Success *The Barriers to Listening *How You Learned to Listen *Communication Response Style Test *Building Win/Win Relationships *How Effective Listening Leads *Coping with Difficult People to Problem Solving.

In this cassette book, Madelyn Burley-Allen, an expert in communication and human behavior, explains the dynamics of listening in an interactive format through the use of three-way discussions, poor and effective listening demonstrations and humorous anecdotes.  Madelyn provides you with eight tested techniques for mastering the art of listening. She tells you, in practical terms:
*How to increase your participation and comprehension under the most trying listening situations.
*How to ask constructive questions.
*How to remove barriers that stand in the way of effective listening.

SELF-ASSESSMENTS FOR INCREASED SELF-AWARENESS

A vital ingredient of effective communication is awareness of the power you have to affect how the other person(s) will respond to you. The more effectively you listen and respond to others, the more they become aware, even subconsciously, of your responsiveness. As a result, they are more likely to respond positively when your turn comes to talk. In short, your response style serves as a model for those you communicate with and is likely to influence their response style when it is their turn to listen. This assessment instrument explores an individual's use of the 4 response styles: empathic, critical, searching, and advising.

Through the use of this simple 30-item self-evaluation, one is able to build awareness of listening habits, taking note of positive listening habits and seeing which others might need to be replaced.

This profile helps people to identify how they behave from 4 behavioral styles: Assertive, Passive, Aggressive, and Hidden Aggressive. Learn how each style handles their own OKness and other's OKness, their concern for others, and how action oriented they are in terms of effectively confronting people and situations.

BOOKS

Did you know that if each of America's 100,000,000 or more workers made just one $5 mistake a year because of poor listening, the cost would be in excess of $5 billion? How much is your company losing? We're all taught to read and write, but who taught us to listen? More than 40% of our time is spent listening and yet the average listening efficiency is only 25%. Listening: The Forgotten Skill is a unique program that teaches listening in a way that helps people build competency and form new habits of listening.

Managing assertively is based on humanistic values and is directed toward increasing confidence, professionalism, the ability to deal effectively with job-related people problems, and the ability to express yourself without violating your own rights or the rights of others. Gain respect through honest, clear, direct, self-expression - the assertive approach to communication. When you communicate in this honest, direct manner, people soon learn to trust you when you say something can or can't be done.

Remember names, numbers, statistics, and procedures. This book will help you improve your organizational effectiveness by learning to improve your memory.

If you are truly committed to realizing your fullest potential, if you sincerely believe that the only person in the world who can change your life for the better is YOU, then you will find this book to be tailor-made for your needs.

Maintaining a healthy positive attitude is the key to success in any organization. This bestselling primer gives you and your employees proven, usable techniques to help stay positive and focused in today's busy, pressure filled world. Two new chapters on workplace attitudes polish people skills, renew enthusiasm, and encourage healthy perspectives that lead to career success. Exercises, checklists, and examples guide you throughout.

Find the key to high productivity and low stress with this excellent, quick read guide to time management. You'll use the proven, practical planning aids to get a grip on priorities, indentify your "time traps," and make every minute count. Includes worksheets, case studies and charts to help you customize your own time management program and improve performance on any job.

Enhance your presentation skills and shine in any meeting with this friendly, concise bestseller. Includes everything you need to know how to deliver a solid sales pitch or presentation with clarity, persuasiveness, and confidence. You'll learn how to organize your thoughts and data for maximum impact, develop eye-catching visual aids, and use effective body language. Also includes how-to's of conducting effective question-and -answer sessions.

This bestselling performance booster should accompany every supervisory promotion. Written especially for new supervisors, the ready-to-use handbook smoothes that often rocky adjustment period by equipping the " freshly promoted" with the skills they need to demonstrate authority, delegate effectively, show leadership ability, and use problem-solving techniques. Makes the first months on the job productive and effective.

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